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Adyar Travel Bureau
Tel: +91-44-24451195 / 42117575
Fax: +91-44-24917490

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Adyar Travel Bureau
 81, First Main Road,
Gandhi Nagar, Adyar,
Chennai - 600 020
Tel: +91-44-24451195 / 42117575
Fax: +91-44-24917490
 

 

 

 
UNIGLOBE Adyar Travel Customer Feedback Survey  
 

1. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?

 1=Poor   5=Excellent  1   2   3  4   5    

 

2. Are telephone calls answered within 10 seconds / 4 rings?

 1=Never   5=Always  1   2   3  4   5    

 

3. Are e-mail requests answered within 24 hours?

 1=Never   5=Always  1   2   3  4   5    

 

4. Are the reservations our staff makes for you accurate?

Yes   No    

 

5. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

 1=Never   5=Always  1   2   3  4   5    

 

6. Are complaints resolved to your satisfaction and in a timely manner?

 1=Never   5=Always  1   2   3  4   5    

 

7. If you are not satisfied with the services provided by the UNIGLOBE Travel agent, which of the following would be the most important reason or reasons why you will not consider booking another trip with us? (Select all that apply)

Poor follow-up  Poor product knowledge   
Poor understanding of my travel needs  Agent rushed me to make a decision   

 

8. Would you recommend UNIGLOBE Travel to a friend or relative?

Yes   No    

 

9. Which of these are factor(s) do you consider while booking your ticket with us?

Value  Service   
Price 

 

10. Have you made a reservation through our website?

Yes   No    

 

If yes, please rate the following on a scale of 1 to 5, where 1 means "poor" and 5 means "excellent"

 

11. Ease of Navigation

 1=Poor   5=Excellent  1   2   3  4   5    

 

12. Quality of information

 1=Poor   5=Excellent  1   2   3  4   5    

 

13. Response time

 1=Poor   5=Excellent  1   2   3  4   5    

 

14. Would you like to receive regular information on our special deals, offers and newsletter?

Yes   No    

 

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About Us | The UNIGLOBE® Advantage | Our Services | Technology Solutions | The UNIGLOBE® Travel Management Program | Hot Deals | @ Visa Updates | @ Airline Updates | Exclusive Indian Tours | Travel News | Insight News | Leisure Gateways | Terms of use | User Agreement | Privacy Policy | Frequently Asked Questions | Main Articles | e-newsleter | UNIGLOBE Carbon Offset Program | Access More | Technology

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